Terms & Conditions of Hire – Pop-Up Putts
Last updated: August 2026
These Terms & Conditions apply to all bookings made with Pop-Up Putts. By paying the booking deposit or making full payment, the Client confirms that they have read, understood and agree to these Terms & Conditions.
1. Definitions
1.1 “Client” means the individual, company or organisation making the booking.
1.2 “Pop-Up Putts”, “we”, “us” or “our” means Pop-Up Putts.
1.3 “Equipment” means the mini golf course components, obstacles, putters, balls, signage, garden games and any other items supplied as part of the booking.
1.4 “Event” means the wedding, party, corporate event, school event, charity event or other occasion for which the booking has been made.
2. Booking & Deposit
2.1 A £100 booking deposit is required to secure the Event date unless otherwise agreed in writing.
2.2 A booking is not confirmed and the date is not secured until the required deposit has been received and the booking has been accepted by Pop-Up Putts.
2.3 The £100 deposit forms part of the total hire price and will be deducted from the outstanding balance.
2.4 The deposit is normally non-refundable where the Client chooses to cancel because the Event date and Equipment have been reserved specifically for the Client. Any amount retained will, where required by law, be limited to a reasonable amount reflecting the losses incurred as a result of the cancellation.
2.5 Any agreed additions to the booking, including extra Equipment, garden games, extended hire, staffing, additional travel or other services, may be added to the outstanding balance or invoiced separately.
3. Payment Terms
Weddings
3.1 The outstanding balance for wedding bookings must be paid in full 12 weeks (84 days) before the Event date.
3.2 Where a wedding booking is made within 12 weeks of the Event, full payment is required at the time of booking.
Private Parties & Celebrations
3.3 The outstanding balance for birthdays, private parties and other private celebrations must be paid in full 6 weeks (42 days) before the Event date.
3.4 Where a private booking is made within 6 weeks of the Event, full payment is required at the time of booking.
Corporate, Schools, Charities & Organisations
3.5 Unless otherwise agreed in writing, the outstanding balance must be paid 30 days before the Event.
3.6 Alternative invoice or purchase-order payment terms may be agreed in writing with approved organisations.
Late Payment
3.7 If payment is not received by the applicable deadline, Pop-Up Putts reserves the right to cancel the booking and release the Event date.
3.8 Where reasonably possible, we will contact the Client and provide an opportunity to make the outstanding payment before cancelling the booking.
4. Cancellation by the Client
4.1 We understand that plans can change. However, once a booking has been confirmed, Pop-Up Putts reserves the date and Equipment specifically for the Client and may turn away other enquiries for the same date.
4.2 All cancellations must be made in writing.
4.3 The £100 booking deposit is normally retained if the Client chooses to cancel, subject to applicable consumer law.
Cancellation Charges
Where a Client cancels, the following maximum cancellation charges will normally apply:
More than 12 weeks before the Event:
The £100 booking deposit.
Between 12 and 8 weeks before the Event:
Up to 50% of the total booking price.
Between 8 and 4 weeks before the Event:
Up to 75% of the total booking price.
Less than 4 weeks before the Event:
Up to 100% of the total booking price.
4.4 These percentages are maximum cancellation charges and are not intended to operate as automatic penalties.
4.5 The amount retained or payable will take account of the reasonable losses incurred by Pop-Up Putts, including costs already incurred and our ability to obtain another booking for the Event date.
4.6 Pop-Up Putts will take reasonable steps to reduce its losses where possible.
4.7 If we obtain a replacement booking for the same date, this will be taken into account when determining the cancellation charge.
4.8 Any refund due will be calculated after taking these circumstances into account.
5. Changing or Postponing an Event
5.1 Requests to change the Event date should be made as soon as possible.
5.2 Where reasonably possible, Pop-Up Putts may allow a booking to be transferred to another available date rather than cancelled.
5.3 Transfers are subject to availability and are not guaranteed.
5.4 Any difference in package price, travel costs or other charges applicable to the new Event date will be payable by the Client.
5.5 If Pop-Up Putts cannot accommodate the requested new date, the booking may be treated as a cancellation and the cancellation provisions above will apply.
6. Cancellation by Pop-Up Putts
6.1 In the unlikely event that Pop-Up Putts has to cancel a booking for reasons within our reasonable control, the Client will receive a refund of payments made for services that cannot be provided.
6.2 Our liability will normally be limited to the amount paid to Pop-Up Putts for the affected services.
6.3 We will not be responsible for unrelated or consequential costs such as venue hire, accommodation, travel or the cost of replacement entertainment, except where liability cannot lawfully be excluded.
7. Weather & Outdoor Events
7.1 The Client is responsible for ensuring that a suitable area is available for installation of the Equipment.
7.2 For outdoor Events, we strongly recommend that the Client has a suitable indoor or covered contingency area available in the event of adverse weather.
7.3 The course requires a reasonably flat, firm and suitable surface. Uneven, excessively soft, waterlogged or otherwise unsuitable ground may prevent safe installation.
7.4 Pop-Up Putts reserves the right to refuse to install, or to discontinue use of, the Equipment where weather, ground conditions or other circumstances present a safety risk or a significant risk of damage to the Equipment.
7.5 Rain or unsuitable weather does not automatically entitle the Client to a refund where Pop-Up Putts is ready and able to fulfil the booking but the Client or venue decides not to proceed.
7.6 Wherever reasonably possible, we will work with the Client and venue to find an alternative suitable location.
8. Venue, Access & Parking
8.1 The Client is responsible for confirming that the venue permits the Equipment and that sufficient suitable space is available.
8.2 The Client must provide accurate information regarding access to the setup area, including parking, loading restrictions, stairs, lifts, narrow entrances or significant distances between the unloading point and setup area.
8.3 Reasonable vehicle access should be available for delivery and collection.
8.4 Any venue parking charges, access charges or similar unavoidable costs not disclosed before the booking may be charged to the Client.
8.5 Additional charges may apply where access conditions are materially different from those advised and result in significant additional labour, parking or other costs.
9. Delivery, Setup & Collection
9.1 Pop-Up Putts will endeavour to arrive and complete setup within the agreed timeframe.
9.2 The Client or venue must provide sufficient access before the Event for safe delivery and installation.
9.3 The Client should ensure that the agreed setup area is available and clear when Pop-Up Putts arrives.
9.4 Collection times will be agreed in advance where possible.
9.5 Requests for substantially later collection than originally agreed may incur an additional charge.
9.6 For outdoor Events, adequate lighting and safe access must be available for evening collection and dismantling.
9.7 Where conditions become unsafe, Pop-Up Putts reserves the right to amend the collection arrangements.
10. Use & Care of Equipment
10.1 All Equipment remains the property of Pop-Up Putts at all times.
10.2 The Client is responsible for taking reasonable care of the Equipment throughout the hire period.
10.3 Equipment must only be used for its intended purpose.
10.4 Course components, obstacles and other Equipment must not be moved, dismantled or altered without permission from Pop-Up Putts.
10.5 Putters must not be swung dangerously or used for any purpose other than playing mini golf.
10.6 Climbing, sitting or standing on obstacles or course features is not permitted.
10.7 Children must be appropriately supervised by a responsible adult.
11. Unattended Hire
11.1 Some Pop-Up Putts packages are supplied without a member of staff remaining at the Event.
11.2 Once setup has been completed and the Equipment handed over, the Client is responsible for reasonable supervision of the Equipment until collection.
11.3 The Client is responsible for ensuring that guests use the Equipment appropriately and that children are adequately supervised.
11.4 Pop-Up Putts will not be responsible for injury or damage resulting from deliberate misuse, reckless behaviour or failure to follow reasonable safety instructions, except where liability cannot lawfully be excluded.
12. Damage, Loss & Theft
12.1 Normal wear and tear arising from appropriate use of the Equipment will not be charged.
12.2 The Client may be responsible for the reasonable cost of repairing or replacing Equipment that is lost, stolen or damaged as a result of deliberate misuse, negligence or failure to take reasonable care.
12.3 Where a charge is necessary, Pop-Up Putts will provide reasonable details of the damage and repair or replacement costs.
12.4 The Client should notify Pop-Up Putts as soon as reasonably possible if any Equipment is damaged, lost or stolen.
12.5 The Client is not responsible for damage caused by circumstances outside their reasonable control where they have taken reasonable care of the Equipment.
13. Health & Safety
13.1 Pop-Up Putts will take reasonable care to install the Equipment safely and appropriately.
13.2 Clients and guests must follow any reasonable safety instructions provided.
13.3 Running on the course, climbing on obstacles, throwing Equipment or deliberately misusing putters, balls or course components is prohibited.
13.4 Pop-Up Putts reserves the right to stop or restrict use of the Equipment where continued use presents a reasonable safety risk.
13.5 Where a member of Pop-Up Putts staff is present, their reasonable safety instructions must be followed.
14. Hosted Events
14.1 Where the booking includes a Pop-Up Putts host or attendant, the member of staff will supervise operation of the mini golf activity during the agreed staffed period.
14.2 The host is not responsible for general Event supervision, childcare or supervising guests outside the mini golf activity.
14.3 Additional staffing time requested on the day is subject to availability and may incur an additional charge.
15. Changes to Packages & Event Details
15.1 Requests to change the package, number of holes, Equipment, venue, setup location, timings or additional services should be made as early as possible.
15.2 Changes are subject to availability.
15.3 Additional services or Equipment may result in an adjustment to the price.
15.4 Reducing the package after the cancellation periods have begun will not necessarily reduce the amount payable where costs have already been incurred or the relevant Equipment and date have already been reserved.
16. Corporate & Organisation Bookings
16.1 Bookings made by businesses, schools, charities, local authorities and other organisations may be subject to separately agreed written payment, purchase-order or cancellation terms.
16.2 Where separate terms have been agreed in writing, those terms will take precedence over the corresponding provisions of these Terms & Conditions.
16.3 The person making the booking on behalf of an organisation confirms that they have authority to make the booking or will obtain the necessary approval.
17. Force Majeure & Events Outside Our Control
17.1 Neither party will be responsible for failure to perform obligations where performance is prevented by circumstances genuinely outside their reasonable control.
17.2 These circumstances may include severe weather, flooding, fire, major transport disruption, government restrictions, venue closure or other exceptional circumstances.
17.3 Where such circumstances occur, Pop-Up Putts will work reasonably with the Client to explore postponement, rescheduling or another appropriate solution.
17.4 Any refund, credit or rescheduling arrangement will take into account services already provided and reasonable costs already incurred, subject to the Client's statutory rights.
18. Liability
18.1 Pop-Up Putts maintains appropriate Public Liability Insurance.
18.2 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
18.3 Pop-Up Putts will not be responsible for loss, injury or damage resulting from misuse of the Equipment, reckless behaviour or failure to follow reasonable instructions.
18.4 Clients remain responsible for their own personal belongings and those of their guests.
19. Photographs & Marketing
19.1 Pop-Up Putts may photograph the completed course setup for use on our website, portfolio and social media.
19.2 Where identifiable guests are the main subject of photographs, appropriate permission will be sought where required.
19.3 Clients may ask us not to use photographs of their Event for marketing purposes.
20. Complaints
20.1 If the Client has a concern during the Event, they should contact Pop-Up Putts as soon as reasonably possible so that we have an opportunity to resolve the matter.
20.2 Complaints following the Event should be submitted in writing with sufficient information for us to investigate.
20.3 We will aim to deal with complaints fairly and within a reasonable period.
21. Consumer Rights
21.1 Nothing in these Terms & Conditions affects the Client's statutory rights.
21.2 Where the Client is acting as a consumer, these Terms will be interpreted in accordance with applicable UK consumer protection legislation.
21.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
22. Governing Law
22.1 These Terms & Conditions are governed by the laws of England and Wales.
22.2 The courts of England and Wales will have jurisdiction, subject to any rights a consumer may have under applicable law.
Pop-Up Putts
By paying the required booking deposit or full booking amount, the Client confirms their acceptance of these Terms & Conditions.